Necessity of Excellency: Rethinking Business Excellence: An Internal Organizational Communication and Motivation-Centered Perspective

Abstract

Current research addresses some of these shortcomings of current major business excellence models and gives an overview to create a new business excellence model which emphasizes the quality aspect in the process of communication in organizations. This dissertation presents a novel analysis of major business excellence models, emphasizing the crucial roles of organizational communication and employee motivation in achieving success. It introduces a new business excellence model that integrates these elements, particularly in the context of remote working, highlighting how effective communication and motivation are essential in today's evolving work environments. This dissertation makes a theoretical contribution by reinterpreting business excellence models through the lens of organizational communication and motivation, emphasizing these elements as core drivers of organizational excellence. This dissertation offers also a theoretical novelty by combining Socio-Technical Systems (STS)